Coronavirus COVID-19 Update

To Our Residents’ Families…

We continue to fully restrict visitors to our homes. This extends to all contractors who are not essential to our services, and we have ceased all building works at this time.

These and other measures are taken in the interest of protecting our residents. The risks posed by Covid-19 to older people, especially those who have underlying medical conditions, is well understood. These risks place an important additional responsibility on us as their carers.

We want to assure all families and friends of our residents that we are relentless in our focus on the care and protection of your loved ones. No effort is being spared in our attempts to keep our residents safe;

      • We are following all HSE and Public Health guidelines
      • We are supplying all staff with as much of the recommended PPE as we can
      • We are keeping a very close eye on all our residents, including taking temperatures twice daily, so that we can screen early onset of any flu like symptoms
      • We have a very active recruitment drive underway to help have as many back-up staff as we can possibly have, to cover for those who are sick or having to self-isolate.

If you have specific queries about your relative you should communicate directly with us in the normal way. Please be understanding with our staff if the response is not always as quick as we would normally like it to be.

We want to reassure you that we are doing our very best to provide all the love and care and protection that your loved one needs. We hope that you and yours stay safe and well and we are very much looking forward to the days when normal visiting and normal life returns to the home.

To Our Staff…

We cannot thank you enough. You are doing a truly fantastic job and we are very proud of you.

We also want to thank the families of our staff for the sacrifices they are making, and the support that they are giving to our team.

Like all frontline staff in the health services, our nurses, carers and support staff are selflessly putting themselves in harm’s way, in order to provide care and protection for those who are most vulnerable. This crisis is bringing out the best in people, and this is most certainly true in the case of our staff.

On top of the increased clinical needs around infection control, we would like to especially thank the staff for going above and beyond their usual duties to care for all our residents. A huge effort is being put in to ensure that our residents do not feel isolated or lonely, whether this be getting creative with activities or facilitating calls/video calls with families.

Our admiration and appreciation knows no bounds at this time.


This Privacy Notice is in response to the Covid-19 (Coronavirus) pandemic. It supports the CareChoice overarching Privacy Notices and should be read in conjunction with them. Through this Privacy Notice, we have sought to be as transparent as possible and thoroughly explain how your personal data will be processed in relation to the extraordinary challenges, we are all facing during the COVID-19 (Coronavirus) pandemic.

Pre-Entry Screening

To mitigate the spread of COVID-19 and reduce the risk of exposure to our residents, employees, external service providers and visitors you will be requested to complete a questionnaire regarding your health and social interactions to identify potential risk factors for COVID-19 infection. We will also take your temperature.

If you answer yes to certain questions, or if your temperature is over 37.5 degrees Celsius when measured, you will be denied entry to the CareChoice facility and you should then take appropriate action that may include returning home and contacting your GP for advice. Our screening does not constitute a diagnosis of Covid-19 or any other illness and is an infection control measure only.

Contact Tracing

We collect your name, contact details and the date of your presence in our facilitates for contact tracing purposes.

Purpose of Processing

The personal data that you provide to us in the Visitor Questionnaire will be used by us (i) to determine whether you are permitted to visit our facilities, (ii) to help us to track and address any potential exposure to COVID-19 among our residents, employees, visitors and external service providers (iii) to help to maintain the health and well-being of our residents, employees, visitors and external service contractors, and (iv) to aid service continuity.

Your Personal Data

We collect the information included on the Covid-19 Visitor Questionnaire, which includes your name, contact details and information collected in order to determine whether you may be displaying symptoms of Covid-19 or may have recently been exposed to Covid-19. This includes high level information about your state of health and your possible contact with Covid-19 patients. Such information will be limited to what is proportionate and necessary, considering the latest guidance issued by the Government and Public Health Authorities, to manage and contain the virus. Some of your personal data is classed as ‘special categories of personal data’ because it is information that is more sensitive and therefore requires more protection. This includes your health information.

Our Lawful Basis for Processing Your Personal Data

The legal bases on which we process your information in the manner described above are as follows:

  • Article 6(1)(c) – processing is necessary for compliance with a legal obligation to which the controller is subject – (this includes our obligations under the Safety, Health and Welfare at Work Act 2005 and the Infectious Disease Regulations 1981 to prevent the spread of an infectious disease).
  • Article 6(1)(f) – processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party.

As the personal data which you provide to us in the Questionnaire includes health data, which is a special category of data under Data Protection Law, the legal bases on which we collect and process such health data in the manner described above are as follows:

  • Article 9(2)(b) – processing is necessary for the purposes of carrying out the obligations and exercising the specific rights of the controller or the data subject in the field of employment and social security and social protection law.
  • Section 46 of the Data Protection Act 2018 – processing of special categories of personal data for purposes of employment and social welfare law.
  • Article 9(2)(i) – processing is necessary for reasons of public interest in the area of public health, such as protecting against serious cross-border threats to health.
  • Section 53 of the Data Protection Act 2018 – processing of special categories of personal data for purposes of public interest in the area of public health

Where do we get your data from?

Information is obtained directly from you through a questionnaire and from a non-invasive temperature check.

Data Security

Appropriate security measures are in place to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to those employees, external service providers and other third parties on a need-to-know basis. All employees are subject to a duty of confidentiality and are required to be compliant and demonstrate compliance with personal data protection.

Sharing Your Personal Data

In this current pandemic we may share your information with Public Health Authorities, Emergency Services, the HSE and Regulatory Authorities as necessary and proportionate to do or as required by law.

Retention of Data

We will retain the Questionnaires for one month after your visit to our facility unless a longer period is required by law and, if relevant, to deal with any claim or dispute that may arise.

What are my rights and how do I exercise them? You have the right to:

  • be informed of any data processing.
  • access to your personal data.
  • rectify your personal data.
  • erase your personal data, in some circumstances.
  • restrict processing of your personal data, in some applicable circumstances.
  • data portability, in applicable circumstances.
  • object to the processing of your personal data, in some circumstances.
  • withdraw consent to the processing of your personal data, where applicable.

If you wish to exercise any of your rights, please contact the CareChoice Data Protection Officer at

Questions About This Notice

If there is anything in this notice that you are unclear about, please contact the CareChoice Group Data Protection Officer at

Should you not be satisfied with our response to your concerns or believe that we have not complied with our data protection obligations you may lodge a complaint with the Data Protection Commission at

Changes to this Privacy Notice

This Privacy Notice is kept under regular review and we will provide you with a new Privacy Notice when we make any substantial updates. This Privacy Notice was last updated on November 27th, 2020.


COVID-19 Business Update

For Coronavirus (COVID-19) updates, please click on the link below.

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